Shipping information

🚚 Shipping & Delivery Information
Your custom portrait bricks journey from our studio to your doorstep

1️⃣ Order Processing Time

  • Production Lead Time: 3-5 business days
    Custom products require meticulous crafting. Each portrait brick undergoes 3D modeling, color matching, and quality inspection.

  • Dispatch Ready: Orders ship within 3 business days after production completion.

2️⃣ Free Shipping Promotion

  • Activated during seasonal campaigns: Free shipping on orders over $199

3️⃣ Customs & Import Duties

  • DDU (Delivered Duty Unpaid):
    All shipments are DDU – recipient is responsible for applicable customs fees.

  • Duty Estimate Tool: Real-time calculation for EU/UK/CA via [Avalara/Landmark Global] at checkout.

  • Pro Tip: Check local regulations before ordering. Duties typically range 5-20% of declared value.

4️⃣ Package Tracking

  • Real-Time Tracking: Activated upon dispatch

  • Notification System:

    • Shipping confirmation email with tracking ID & carrier link

    • SMS updates (opt-in at checkout)

  • Lost Package Protocol: Investigation initiated 15 days after estimated delivery date

5️⃣ Special Handling

  • Fragile Item Protocol:

    • Double-wall corrugated boxes

    • Custom foam inserts for brick protection

    • "FRAGILE" and "THIS SIDE UP" labeling

  • Address Validation:
    Ensure billing/shipping addresses match payment verification to avoid delays.

6️⃣ Delivery Issue Resolution

If package shows "Delivered" but not received:

  1. Check with household members/neighbors

  2. Contact local post office with tracking ID

  3. Escalate to our support team within 30 days

🔍 Core Protections for Custom Products:

✅ Production-Delivery Transparency
✅ DDU Terms Declaration
✅ Anti-Damage Packaging Technology
✅ Regional Logistics Solutions
✅ Automated Duty Alerts